Q1: How to contact us?
Send email to autoshym@outlook.com , our working hours are from Monday to Friday 9:00am – 6:00pm.
Q2: Can I change the receiving address of the order?
We are happy to change the receiving address for you. If you need to change your receiving address, please contact our customer service personnel as soon as possible after ordering the goods and provide a new receiving address. Our customer service personnel will handle it for you, because we can only change your products before they are unpacked and shipped, so you need to contact us as soon as possible to change the address.
Q3: Can I cancel the order after I place the order?
If your order is not delivered, please contact our customer service personnel to cancel the order
Q4: How do I make a return?
To start a return, please contact our customer service team to submit a return request with your order number and the reason to return. You will get authorization and reply email within 24 hours.
Q5: How long the shipping will take？
After you make an order, we need 2-5 business days for preparing the items and then send out. The shipping time will take 6-12 business days.
Q6:What payment methods can I use with my order?
Currently, we provide two types of payment: PayPal and Credit Card.